Terms of Use
G E N E R A L
This website https://www.islasimpson.co.uk/ including its database rights (hereafter the Isla Simpson Website) is owned and operated by Isla Simpson (hereafter Isla Simpson). References to 'we', 'us' and 'our' are deemed to be references to Isla Simpson.
When referring to 'you' or 'your', this shall be deemed as reference to any persons accessing the Isla Simpson Website and any persons placing an order via the Isla Simpson Website.
These terms and conditions govern the use of the Isla Simpson Website and apply to all items ordered from Isla Simpson.
P R I V A C Y P O L I C Y & S E C U R I T Y
We are committed to ensuring that your information is secure. In order to prevent unauthorized access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.
We do not disclose details of our customers to any third party but we do use it to advise our clients of goods and services we feel may be interest to them, unless expressed instructed otherwise in writing. We will collect and store any personal data that you may volunteer whilst using our services e.g. placing an order or joining our email newsletter. The type of information that we will collect will include – your title and name, know address, known telephone numbers, email address, order details. The information will be used to process orders, for internal record keeping and we may periodically send promotional emails about new products, special offers or other information that we think you may find interesting using the email address you have provided.
You may wish to restrict the collection or use of your personal information in the following ways:
Whenever you are asked to fill in a form on the website, look for the box that you can indicate that you would not like the information to be used by anybody for direct marketing purposes.
If you have previously agreed to using your personal information for direct marketing purposed, you may change your mind at any time by writing or emailing us at enquiries@islasimpson.co.uk
I N T E L L E C T U A L P R O P E R T Y
All copyright, design rights and intellectual property rights existing in our designs and products and in the images, text,and design of our website are and will remain property of Isla Simpson.
The copying, modification, distribution, reproduction or incorporation into any other work of part or all the material available on this website in any form is prohibited without permission.
L O G O S
The Isla Simpson Logo is property of Isla Simpson. All other trademarks and logos used in this website are the trademarks or logos of their respective owners.
L I N K S T O O T H E R W E B S I T E S
This website contains links to other websites that are operated by third parties. Isla Simpson does not accept any liability over the content of these third party sites. The existence of these links do not constitute an endorsement of such websites, and your linking to these sites is at your own risk.
C O N T E N T ACCURACY
Whilst all reasonable efforts have been made to ensure the accuracy of content, no responsibility can be taken for any error or omission.
L I M I T A T I O N O F L I A B I L I T Y
Isla Simpson does not guarantee that access to the Isla Simpson Website will be uninterrupted, that the Isla Simpson Website will be free from viruses or that the Isla Simpson Website cannot be tampered with by third parties.
The Isla Simpson Website and the information are provided on an ‘as is’ basis, with no warranties of any kind whatsoever, either express or implied, including, but not limited to, any warranties or any implied warranties of merchantability or fitness for a particular purpose. Use of the Isla Simpson Website and the information is entirely at the user’s sole risk.
In no event will Isla Simpson be liable for any damages whatsoever arising out of or related to the Ottoline Website. Your sole and exclusive remedy for dissatisfaction with the Isla Simpson Website and/or information is to stop using the Isla Simpson Website and the information.
P R O D U C T I N F O R M A T I O N
Weights, dimensions and descriptions of goods given by us to you for any purpose are stated in good faith but are approximate only and will not bind Isla Simpson in any way. We reserve the right to withdraw, or amend, the specification of any goods without further notice to you. Please allow variance on sizes stated especially when orders are placed at different times.
Please note we do not guarantee colour match between the same products ordered by you in separate orders. We do not guarantee colour and size match between wallpaper and fabric with the same pattern.
We have made every effort to display as accurately as possible the colours of our products that appear on the Isla Simpson Website. However, as the actual colours you see will depend on your monitor, tablet or mobile device, we cannot guarantee that your monitor's tablet's or mobile device's display of any colour will accurately reflect the colour of the product on delivery.
All sizes and measurements are approximate. We will take all reasonable care to ensure that all details, descriptions and prices of products appearing on the Isla Simpson Website are correct at the time when the relevant information was entered onto the system. We reserve the right to refuse orders where product information has been mis-published, including prices and promotions.
All information and advise either published on the Isla Simpson Website, sent to you by email or shared with you over the phone has been supplied in good faith and can only be interpreted as general guidance.
Our patterns are digitally printed on a natural fabric which has natural and manufacturing variations and characteristics such as slubs and knots. Very occasionally these variations and characteristics prevent print dye from covering the full surface of the fabric. We believe this gives our fabrics a distinctive and unique character. You will accept that these product characteristic cannot be classified as faulty.
Our fabric is digitally printed and is dry clean only, you cannot wipe it with a damp cloth.
All of our products are designed for interior use only. It is your responsibility to ensure that the product is fit for purpose for the end use you envisage.
P R I C E S
Prices include VAT, but exclude delivery charges and import duties. Customers will pay postal/shipping costs at check-out. Customers outside the United Kingdom are liable for additional import duties.
All prices are correct at time of publishing, but may change due to administrative errors or circumstances beyond our control. Isla Simpson is not liable for import duties for international shipments outside the United Kingdom.
P L A C I N G A N O R D E R
Isla Simpson may modify the terms and conditions on the Isla Simpson Website without notifying you. You agree to periodically review these terms and conditions to be aware of any such revisions. Should the revision be unacceptable to you, you agree to stop accessing the Isla Simpson Website. Your continued use of the Isla Simpson Website after any such revision(s) shall be deemed as acceptance of and agreement to abide by all such revisions. Before placing an order, if you have any queries relating to these terms and conditions, please contact us at enquiries@islasimpsonco.uk
Prices are subject to change without notice. These changes will not affect orders that have already been despatched.
Wallpaper and fabrics sold on the Isla Simpson Website are made to order and are non-stocked items. This means that every order will only be produced on payment in full of the value of the order.
It is your responsibility to ensure that you are satisfied that all details and aspects of your order are correct and suitable for your requirements including without limitation measurements, dimensions, product features and delivery. Isla Simpson is not responsible for any implications resulting from incorrect details and aspects of your order.
When you place an order on the Isla Simpson Website we shall email you an order confirmation. Once you have checked out and you have received your order confirmation you will not be able to make any changes to your order so please make sure that everything is correct before clicking the 'PAY’ button.
We recommend that when ordering wallpapers or fabrics that advice is sought from a trained professional. Isla Simpson can only advise suitable meterage of products in good faith, but does not take responsibility for over or under ordering of products. Any additional orders as a result of under ordering will be treated as a separate order and cannot be added on to previous orders.
We reserve the right to refuse an order. If there are any problems with your order we shall contact you. We reserve the right to reject any offer to purchase by you at any time. We will take all necessary measures to keep the details of your order and payment secure.
To be eligible to purchase products on this website you must be over 18 years of age, register by providing your real name, phone number, email address, payment details and other requested information and also provide a valid delivery address and a valid credit or debit card issued by a bank acceptable to us. Please note that PO box numbers, hotels and temporary addresses are not permitted.
CANCELLATION OF BESPOKE ORDERS
In accordance to the Distance Selling and Online Trading Regulations Isla Simpson products which have been made to the customer specifications are exempt from standard cancellation rights.
Cancellations are offered subject to the discretion of Fanny Shorter. Please contact us at enquiries@islasimpson.co.uk if you wish to cancel an order.
D I S C O U N T C O D E S
You may occasionally receive discount codes from us, via email or through promotional materials. Each code is unique to the recipient, is not transferable, has no monetary value and under no circumstances can it be converted into currency. Each code has an expiry date, which will be stated at the time of promotion or on accompanying promotional materials which cannot be modified. Codes can only be redeemed online.
When an order is placed using a promotional code and contains a number of items, the value of the discount is spread over each item according to the pro-rated value of that item. Any refund of an item purchased in such an order will be reduced by the value of discount attached to it. The ‘discount’ will not be refunded.
Under no circumstances can the value of a discount code be deducted from an order if that code is defective or out of date: no replacement codes will be issued.
Only one discount voucher can be used per order. If any other rules apply to a specific promotion, these will be clearly stated at the time of promotion or on accompanying promotional materials.
S H I P P I N G & D E L I V E R Y
For orders outside of the United Kingdom local customs duty will be charged to you depending upon the country in which you reside. Isla Simpson is not responsible for payment of this duty. The shipping company will contact you once your items are in customs to let you know the cost. Be aware that this may delay your delivery time as goods are held at customs. It will be your responsibility to pay the necessary charges for local authorities to release the goods.
Please contact us if you have any questions about international shipping rates at enquiries@islasimpson.co.uk
We shall not be liable for delays and/or failures in delivery if we cannot gain access to the property.
Delivery dates are not guaranteed
R I S K O F L O S S O R D A M A G E
Isla Simpson carries the risk of loss or damage to the ordered products until you receive them. The products belong to you when you have received them and have paid us in full. If you return the products to us for any reason, they will become our property and be at our risk from the time we receive them.
Please note that you have a legal obligation to take reasonable care of the items while they are in your possession and we
hold the right to deny returns if the merchandise returned does not meet our policy requirements.
R E T U R N P O L I C Y
All Isla Simpson’s fabric & wallpaper products are made to order only. We do not accept returns unless the product is a) damaged in transit before you receive them or b) if the product is faulty.
All goods are dispatched suitably packaged for transit purposes only. You should inspect the goods upon delivery and check that no items are damaged. If goods are damaged you should sign for as such upon delivery and contact enquiries@islasimpson.co.uk within 24 hours of delivery including photographic evidence of the damage. We do not take responsibility for goods that have been damaged after delivery as a result of poor handling or storage.
You must check the product for faults before installation. Should you believe that your item is faulty you must notify us within 24 hours of delivery at enquiries@islasimpson.co.uk including photographic evidence.
For orders within the EU, please organise return shipment using your preferred local courier. Please note you will be fully responsible for payment of all return shipping costs. For international orders (outside of the EU), please email us at enquiries@islasimpson.co.uk and we will create a return shipping label and deduct the cost from the amount to be refunded. If you organise your own return shipment, you will be responsible for any taxes and duties incurred.
Items should be returned to: Isla Simpson, 33 Howard Rd, London, E17 4SH within 20 working days. If the item returned meets our return terms, any sum debited from your credit or debit card will be re-credited to your account as soon as the goods are received and processed, excluding the initial shipping cost. Please note, we will not cover decorator costs or any other additional costs that arise as this is solely your responsibility.
D A T A P R O T E C T I O N A N D P R I V A C Y
Isla Simpson will respect the privacy of your personal data, and will comply with all relevant and current data protection legislation. We will not disclose your personal data to anyone, unless required to do so by a court of competent jurisdiction.
If you wish to update or delete your personal information that has been specifically left on our mailing list. Please contact me at enquiries@islasimpson.co.uk
A M E N D M E N T S T O T E R M S & C O N D I T I O N S
We reserve the right to amend these terms and conditions at any time. Any such amendments will take effect when posted on the Isla Simpson Website and it is your responsibility to read the terms and conditions on each occasion you use the Isla Simpson Website. The continued use of the Isla Simpson Website shall signify your acceptance to be bound by the latest terms and conditions.